Returns Policy >
Our goal is to create or deliver a top quality product and to give excellent customer service. We give a money back guarantee on all of our products returned within 30 days in their original order and will also give sincere consideration to any returns after 30 days. If you need to exchange a garment for a different size we will ship the replacement at no extra charge.
We have a secure payment facility on our site and you can view our site verification at the bottom left of our Shopping Cart page. If you are unsure about internet payments we accept bank deposit. Or if you prefer you can phone us with your card details, as we have a manual eftpos. *Our valued customers are our livelihood and therefore very important to us.
Privacy > Feel free to Contact Us.
The privacy of our customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
Security > We are committed to protecting the privacy and security of our customers and to anyone who visits this site. We understand the importance of your peace of mind – you need to know how your information is used and, as importantly, how it is not.
Heirloom Weavers NZ adheres to the laws and guidelines set out in the NZ Privacy Act and Principles of the Act. We will not sell, loan, lease, trade or publish your personal information to a third party. Any information collected about customers through this website is used exclusively for the purpose of processing orders, improving the customer shopping experience, or to communicate with customers regarding our products, services and special promotions. We ensure all data in kept on a secure server at the Heirloom Weavers NZ office.